Privacy Policy

Effective Date: March 26, 2025

At Digital Mohalla, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

This policy applies to all information collected through our website (www.digitalmohalla.com), client portals, mobile applications, and any related services, sales, marketing, or events.

1. Information We Collect

We may collect the following types of information:

Category	Examples	Purpose
Personal Information	Name, email address, phone number, business details, billing address, and payment information	Service delivery, communication, billing
Non-Personal Information	Browser type, IP address, device information, website usage data	Website optimization, security, analytics
User Content	Project materials, feedback, testimonials, messages	Service delivery, portfolio (with consent)

2. How We Use Your Information

We use the information collected to:

Provide, manage, and improve our digital marketing and advertising services
Respond to inquiries and customer support requests
Process payments and manage accounts
Send updates, newsletters, and promotional offers (with your consent)
Analyze website traffic and optimize our marketing efforts
Develop new products, services, and features
Prevent fraud and enhance the security of our platform
Comply with legal obligations

3. Legal Basis for Processing

We process your information under the following legal bases:

Contractual Necessity: To fulfill our contractual obligations to you
Legitimate Interests: For our legitimate business interests that do not override your rights
Consent: When you have given us specific consent to process your data
Legal Compliance: To comply with applicable laws and regulations

4. How We Share Your Information

We do not sell, trade, or rent your personal information. However, we may share it with:

Service Providers: Third-party partners who assist in payment processing, hosting, analytics, and marketing
Business Partners: With your consent, we may share information with trusted business partners to offer joint services
Legal Authorities: If required by law, court order, or to protect Digital Mohalla's rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

5. International Data Transfers

We may process or store your information in locations outside India. When we transfer your information internationally, we implement appropriate safeguards in compliance with applicable data protection laws.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and collect information about how you interact with our website. Types of cookies we use:

Essential cookies: Necessary for the website to function properly
Analytical/performance cookies: Help us analyze how visitors use our website
Functionality cookies: Allow the website to remember choices you make
Targeting cookies: Record your visit to our website, pages visited, and links followed

You can adjust cookie settings in your browser at any time or use our cookie preference center when available.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including:

Encryption of sensitive information
Regular security assessments
Access controls and authentication procedures
Data backup and recovery protocols

However, no online system is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When determining the appropriate retention period, we consider:

The nature and sensitivity of the data
Potential risks of unauthorized disclosure
The purposes for which we process the data
Applicable legal requirements

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access & Update: You can request access to your personal data and update or correct inaccuracies
Portability: Request a copy of your data in a structured, machine-readable format
Restriction: Request restriction of processing under certain circumstances
Objection: Object to processing based on legitimate interests
Opt-Out: Unsubscribe from marketing emails at any time via the unsubscribe link in our communications
Data Deletion: Request the deletion of your data, subject to legal and contractual obligations

To exercise these rights, please contact us using the information in the "Contact Us" section.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of these third parties before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Changes will be posted on this page with an updated effective date. For significant changes, we will provide notice through our website or by sending you an email notification.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

📩 Email: connect@digitalmohalla.com